Digital Shift in Insurance: How is the Industry Responding with the Influx of Big Data, Analytics and AI?

Digital Shift in Insurance: How is the Industry Responding with the Influx of Big Data, Analytics and AI?

Wednesday, March 20
2:00 PM - 2:40 PM
Room 131-132

The digital connected world is having an impact on the technology environments that insurers must create to thrive in the new era of computing. The nature of customer interactions, business processes from product, risk and claims management are continuously changing. During this session we will review recent research and insights from insurance companies in the life, general and reinsurance markets and discuss the implications for insurers as the industry considers implications from core systems, predictive and preventive analytics and improvements to customer experiences.

Millions of dollars are being spent annually by the insurance industry in InsurTech investments from risk listening, customer interactions (chatbots, SMS messaging, smart interactive conversations), to methods of evaluating claims (digital capture at notice of incident, dashcams, connected homes/vehicles).
These are all new types of data which the industry hasn't previously had to manage and govern.

Additionally, at the heart of this is how to create new business opportunities from data. We will also have an interactive conversation on discussing and exploring insurance implications of the new computing environment from AI, Big Data and IoT (Edge computing).

Presentation Video


Cindy Maike
VP Industry Solutions
Cloudera / Hortonworks
As VP of Industry Solutions, Cindy Maike is responsible for global industry solutions and customer engagement for Cloudera. She works with customers and partners leveraging analytics for current day business growth and exploring the use of new data sources to drive innovation in the evolving world of insurance. She has over 25 years of finance, consulting and advisory services experience in the insurance industry working with clients globally on their business strategy leveraging analytics and technology to further drive business results. Cindy has deep industry knowledge in both claims and underwriting with a focus on the use of analytics and data to enhance business outcomes. She has held positions with the IBM Watson Solution Group, Carrier Insurance, Director of Strategy at ACORD, and was co-founder of Strategy Meets Action Research and Advisory Services. Cindy has also held and is a CPA. She is passionate about solving business problems and eternally believes in process improvement and strongly believes that today's next generation of business intelligence in the form of advanced analytics will revolutionize the insurance industry. Cindy frequently speaks to business events on the value of business analytics, cognitive computing and the evolution of insurance in a connected world.